Privacy Policy

AI Bridge HQ is a division of SMB Solutions LLC ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy applies to all visitors of aibridgehq.com (the "Site") as well as all clients and customers who have contracted SMB Solutions LLC for IT services, consulting, support, or any solutions offered by AI Bridge HQ or SMB Solutions LLC (collectively, the "Services").

Scope

This policy covers:

• Visitors browsing the Site.
• Clients and customers engaged under a service agreement with SMB Solutions LLC.
• Users of any tech support portals, ticketing systems, or communication channels operated by or on behalf of SMB Solutions LLC.

Information We Collect from Clients

When you engage SMB Solutions LLC for Services, we may collect information necessary to fulfill our contractual obligations, including:

• Name, business name, email address, phone number, and mailing address.
• Technical information related to your IT environment as needed to deliver Services.
• Communications submitted through support ticketing systems, email, or text message.

This information is collected solely to provide the Services you have requested and to communicate with you regarding those Services. We do not collect more information than is necessary to fulfill our obligations.

How We Use Client Information

Information collected from clients is used exclusively to:

• Deliver, maintain, and support the Services you have contracted.
• Respond to support tickets, service requests, and inquiries.
• Send service-related notifications via email or text message (e.g., ticket updates, scheduled maintenance, incident alerts).
• Comply with legal or contractual obligations.

Information We Do Not Collect from Site Visitors

For general visitors to the Site who are not engaged clients, we do not collect, store, or process any personal data. Specifically:

• We do not use cookies or tracking technologies on the Site.
• We do not use analytics or third-party tracking services.
• We do not create user accounts or visitor profiles.

No Data Selling

We do not sell, trade, rent, or otherwise transfer any personal information to third parties. This applies to both site visitors and contracted clients. Client data is never monetized, marketed, or shared for any purpose beyond delivering the Services.

Data Sharing

We may share client information only in the following limited circumstances:

• Service delivery: With third-party platforms or vendors strictly as needed to provide the contracted Services (e.g., a ticketing system that sends email or SMS notifications on our behalf). These vendors are bound by their own privacy obligations and are used solely as tools to deliver our Services.
• Legal requirements: When required by law, regulation, or valid legal process.
• With your consent: When you have explicitly authorized the disclosure.

Data Retention

Client information is retained only for as long as necessary to fulfill the Services and any applicable legal or contractual obligations. Upon termination of a service agreement, client data will be deleted or returned in accordance with the terms of the agreement.

Communications (Email & Text Message)

If you are a client using our support or ticketing systems, you may receive service-related communications via email or text message to the contact information you have provided. These communications are transactional in nature (e.g., ticket status updates, service alerts) and are not marketing messages. You may opt out of text message notifications by contacting us directly.

External Links

Our Site and Services may contain links to external websites or third-party platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

Contact Inquiries

If you contact us directly via email at info@aibridgehq.com, the information you provide in that communication (such as your name and email address) is used solely to respond to your inquiry. We do not add this information to any mailing list or database unless you subsequently engage us for Services.

Children's Privacy

Our Site and Services are not directed at children under the age of 13, and we do not knowingly collect any information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. For active clients, material changes will be communicated via the contact information on file.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

info@aibridgehq.com